At Dishwashergenie.com, we are dedicated to ensuring your satisfaction with our products and services. If for any reason you are not completely satisfied with your purchase, our return and refund policy will guide you through the process.
Standard Return Policy:
You can return most new, unused items within 30 days of the original purchase date for a full refund or exchange, provided you have a valid proof of purchase.
Proof of Purchase:
Returns without a valid proof of purchase are not accepted. We can validate your purchase using:
- Physical or electronic receipt
- Order number
- Payment card or digital wallet information
- Phone number associated with your account
Methods of Refund
- Original Payment Method: Refunds will be issued to the original method of payment.
- Check Purchases: Refunds for check purchases within 7 days will be provided to your bank account.
- Digital Wallet: Purchases made through digital wallets will be refunded to the same digital wallet.
Return Exceptions: Certain items are subject to specific return policies:
- 30-Day Return Policy: Items like dishwasher parts, and equipment must be returned within 30 days of receiving the product.
- Holiday Items: Must be returned on or before the day of the holiday.
Non-Returnable Items
- Labor and installation charges
- Delivery and shipping charges (unless due to our error)
Problems with Your Order? If you receive an order that is damaged, incomplete, or in need of replacement parts, please contact us within 3 days of receiving the item to report the issue.
Defective Items For defective items, contact our customer service for assistance. If the defect is covered by the manufacturer’s warranty, the repair will be at no cost to you.Contact Us For any further assistance, please reach out to us at [email protected]